Solo Salon Supplies Returns & Warranty Policy

Our returns policy lasts for 30 days from the date of your purchase. If 30 days have passed since your purchase, we regret that we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Please note that for hygiene reasons, we cannot accept returns of certain items such as hair brushes, scissors, combs, blades, and manicure/pedicure tools. We also do not accept returns of intimate or sanitary goods, hazardous materials, flammable liquids or gases, gift cards, and some health and personal care items.

To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Manufacturing Faults & Warranty

We offer a 1-year warranty on all electrical products and equipment.

In the event of a manufacturing fault, we will, at our discretion, repair or replace the defective product. Please contact us prior to returning any items due to manufacturing faults.

Clippers & Trimmers

Warranties for clippers and trimmers include the motors and batteries. However, blades, blade carriers, and springs are subject to wear and tear and are considered consumable parts. These will need to be replaced periodically over the life of the product, depending on usage.

New Clippers & Trimmers General Information

Some manufacturers hand test their products on synthetic hair during quality control. Don’t be alarmed by leftover transparent fibers.

Your product might have been oiled from the factory depending on the brand, but we recommend using clipper oil before use and regularly between haircuts to prolong the life of your product.

We highly recommend clearing loose hair from underneath your blades regularly. This is often overlooked, but buildup can shorten the life of your motor and battery due to the extra resistance.

Return Process

Before returning any items, please contact us at info@solosalonsupplies.ie. You will need to include your order number with your return.

Items should be returned to:

Solo Salon Supplies
Unit 8 Bromley Business Park
Kilpedder
Co. Wicklow
A63 FW99

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@solosalonsupplies.ie.

Sale Items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@solosalonsupplies.ie.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REM 3-Year Warranty

This warranty covers any product defects arising from faulty materials or workmanship; or defects arising from direct delivery transport damage. Damages must be reported within 72 hours and are only covered for the address on the REM delivery note. Any issues relating to incorrect specifications or missing components must be reported within 28 days from delivery.

This warranty does not cover any problems arising from damage caused by misuse, failure to install correctly, damage caused during third-party transportation and storage, or fair wear and tear.

The warranty extends for a period of three years from the date of purchase. Customers must retain their receipt as proof of purchase.

REM will, at its discretion, repair or replace defective products. REM will not be responsible for any associated costs of refitting or reinstalling any products which have been replaced, nor will it be responsible for any costs incurred arising from the non-availability of its products awaiting repair or replacement.

Should any problems arise with your REM product, please use the REM Support Link.

This three-year warranty in no way affects your statutory rights and is intended as an additional safeguard and benefit for buying and using REM products.

Additional Information

Please note that products are not supplied on a sale or return basis. If you are not pleased with your purchase for any reason, our returns policy will apply. Any product must be returned to us within 30 days of delivery to you or your purchase in-store. The products must be returned in their original condition, including outer packaging, unused, and in perfect saleable condition.

We reserve the right to charge a restocking fee of 10% of the refund, which will be deducted from your refund. We will refund you back to the original payment method used. Processing a refund can take up to 21 days from receipt of the returned products.

For any further queries or assistance, please contact us at info@solosalonsupplies.ie. We value your business and aim to provide you with the best customer service.